RETURN & REFUND
We want you to be 100% satisfied with your purchase from KMO ECHO. If for any reason you are not satisfied, we would be happy to issue a store credit, refund, or exchange for any returned merchandise. Once the package is received, our warehouse will process the return, and you will be notified via email.
Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable). International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.
Shipping is at the expense of the customer on all exchanges. We reserve the right to refuse returns if the product is not in its original condition/used/washed/product tag is removed/damaged.
For size/item exchange, please contact us and use the gift card to place a new order for the size/item you need.
Returns/Exchanges are NOT accepted for sales item.
Please email us at email@example.com if you have any questions.